Customer Story
Watkins Tapsell Solicitors

Office Relocation Sparks Overhaul, Phone System and IT Support Improvements

A mid tier Sydney law firm specialising in a full range of legal services, Watkins Tapsell Solicitors (WTS) provides high quality advice across both individual and commercial matters, including business property, employment, and family and estate law. Watkins Tapsell prides itself on building outstanding relationships with clients, while delivering real results. A key part of that relies on solid IT systems.

Having remained in their previous premises for some 40 years, WTS' phone system was, in Managing Partner Sonja Daly's words, 'on its last legs'. Their IT system was similarly creaky.

Independent IT Health Check Creates Roadmap 

As you'd expect from a highly astute legal team, Watkins Tapsell's careful planning and foresight 12 months ahead of their office relocation paid off. The firm used the intended move as an opportunity for a total systems overhaul. 

The firm was operating under a traditional 'fat' client system, meaning that each PC needed to be individually managed. A senior and junior IT employee was required to run a system which was barely coping with the considerable daily demands of a busy legal practice. 

And so a year ahead of the move, the Huon IT team was called in to perform an IT health check and make recommendations for improvements across WTS' IT environment. Huon drew on its years of legal experience and came up with a customised, unified plan for Watkins Tapsell's IT and communications goals. 

With a forward-thinking plan in place, Huon IT's highly professional project management phase swung into operation. Scoped out in a series of well organised meetings. 'Huon's Project Manager was not only very approachable,' says Sonja. 'He also kept us completely in touch, every step of the way. We always knew in advance exactly who was coming and when. The team bent over back over backwards to address any queries or concerns we might have had along the way.'

The Watkins Tapsell partners were adamant that the relocation should go as smoothly as possible, and Huon IT more than met their expectations. Following the systems' shutdown at close of business on the Thursday, the Huon team worked through the night to have everything successfully installed and running by first thing Friday morning. 'It was all so efficient,' says Sonja. 'We were worried about losing emails, for example, but absolutely nothing was lost.' 

New Technology: The Right Fit 

INFRASTRUCTURE

  • HP DL 360p 8th Generation Servers - provides high availability on the sever cluster, allowing for resiliency in the infrastructure 
  • HP MSA 2040 Storage Area Network - delivers a high performance storage solution 
  • Extreme Network X460 Switching - facilitates high performance virtualisation inter-connectivity 

COMMUNICATIONS

  • Citrix Xenapp - provides a consistent and high performance desktop experience. Permitting staff to work securely from any device at any location, providing user mobility.
  • Avaya IP Office IP500 - delivers user mobility, plus improved management, scalability and communication feature set 

BUSINESS CONTINUITY

  • Veeam Backup Essentials - unifies the backup platform, providing both onsite and offsite backup. It also ensures WTS can restore in the event of data loss 
  • Microsoft Hyper V - enables an agile core infrastructure 
  • Synology NAS Server - provides fast and reliable disk to disk archived and onsite backups 
  • APC Smart UPS - is a single, high capacity backup unit, which can run WTS's entire infrastructure for 1.5 hours in the event of a power outrage. The APC is able to completely automate the shut down and restart of the system. 

SECURITY

  • Multi-Factor Authentication - provide enhanced security for remote access 
  • Citrix Xenapp - secure encrypted connections to server based computing 

Meticulous research, systems planning and project management

No downtime or loss of information during installation

Highly efficient and modern IT phone systems

Unified back-up platform, ensuring protection from data loss

Enhanced security for remote access

High performing servers, storage and switching

KEY TAKE AWAYS

  • Systems shutdown for office relocation Thursday night, live Friday morning with no unplanned downtime or data loss
  • Infrastructure upgrade for a more robust business system
  • Business continuity upgrade including online backup for added data protection
  • Security enhancements including user authentication

"We wanted an IT support partner who would completely understand our computer and office phone system needs, and we certainly found that in Huon IT." - Sonja Daly, Managing Partner at Watkins Tapsell Solicitors -