Managed IT Services
Comprehensive support that reduces downtime and enhances your workplace productivity.
Our customers trust us to promptly and effectively alleviate their IT concerns. Whether it’s basic user assistance like password resets or intricate infrastructure challenges, our managed IT services packages ensure you receive the appropriate expertise every time.
Benefits to your business
Australian-based IT support whenever you need it
Flexible payment options to suit your business needs
Access to a wide variety of subject matter experts through one provider
Our managed IT services include:
- Fixed-price managed service options
- Ad-hoc block hours or flexible support options
- Local helpdesk
- Proactive monitoring
- Dedicated account management
Fixed price managed IT services
With Huon IT’s comprehensive fixed price managed IT services, your organisation can rely on predictable monthly charges for complete IT support, monitoring, management and remediation. Our packages encompass a wide spectrum of IT management services tailored to meet your specific needs:
- Robust helpdesk support ensuring your team receives prompt assistance for any IT-related issues
- Round-the-clock monitoring to detect and address potential issues before they escalate
- Regular maintenance tasks, keeping your systems running smoothly and efficiently
- On-site technical support when issues require in-person assistance
- Dedicated IT consultants serving as your trusted advisors for strategic guidance
With our most comprehensive managed IT services, you can enjoy peace of mind knowing that your IT needs are in capable hands, allowing you to focus on driving your business forward.
Ad Hoc block hours: Flexible IT support
Looking for quality managed IT support without the long-term commitment? We offer flexible service arrangements tailored to your fluctuating needs, including:
- Ad hoc service hours
- Block hour purchases
- IT staff secondment options
When needed, our experts will diagnose your IT problems and apply best practice steps to resolve them – from security breaches and data issues to software failures and connectivity issues. Our ad hoc IT services support infrastructure continuity for maximum uptime without breaking the budget.
Local helpdesk
Empower your workforce without the worry of IT obstacles with our local helpdesk. Huon IT’s approachable, capable and proficient IT consultants will swiftly address issues and mitigate risks to your business.
Located right here in Australia, our team of specialists is available during standard business hours and for emergency support when you need it most. Plus, no matter where your employees are situated – the office, at home, or in transit – we provide multiple channels for requesting assistance:
- Phone Support
- Email Correspondence
- Online Ticketing Portal
Proactive monitoring services
Stay ahead of potential IT disruptions and focus on core business operations with our 24/7 remote monitoring service. For a fixed monthly rate per device, Huon IT detects and alerts your business to issues before they impact productivity.
How our monitoring services operate:
Our Network Operations Centre (NOC) continuously monitors your systems, including servers, storage infrastructure, internet connections, network devices, workstations, websites or anything with an IP address. Our consultants are available daily from 6am to proactively address issues before your staff begin their workday. Additionally, our NOC team continually enhances our monitoring capabilities to provide greater visibility.
Dedicated account management
Regardless of which service package you choose, your dedicated Huon IT Account Manager plays a pivotal role in ensuring the success of your IT initiatives by fostering a proactive and collaborative partnership. With a deep understanding of your organisation’s unique needs and goals, they serve as your primary point of contact for all IT-related matters.
Your Account Manager will:
- Conduct regular business reviews of your managed IT services performance
- Analyse key metrics and benchmarks to identify trends and opportunities
- Offer informed recommendations to optimise your IT infrastructure
- Serve as your connection to Huon IT’s broader team of managed services experts
Contact us to get started
1. Book a call
We’ll get to know your business and your challenges before making any recommendations.
2. We provide recommendations
We’ll work together to determine the best options that meet your business needs.
3. Watch your
business grow
See the difference that the latest IT solutions will make to your efficiency, productivity and growth.
1. Book a call
We’ll get to know your business and your challenges before making any recommendations.
2. We provide recommendations
We’ll work together to determine the best options that meet your business needs.
3. Watch your
business grow
See the difference that the latest IT solutions will make to your efficiency, productivity and growth.
Is your business data safe?
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